Open answers before your wallet step
Our FAQ explains what to check before you move from account access to a wallet request. Start with phone verification, then confirm that your account name matches the details used for DANA, OVO, GoPay, QRIS, virtual account or bank transfer. We also explain why a wallet status can remain pending while a receipt is being checked. Rather than searching through the lobby,
you can use these answers to understand the next account action and the support path if a status does not change.
- DANA
- OVO
- GoPay
- QRIS